Salon Experience 360
Deep service-quality audit
Published range
₹12K–₹22K/ location
Service costs reimbursed separately at actuals.
Format
Mystery
Category
Salons & Spas
Starting at
₹12K–₹22K
Best for
Multi-dimension service intelligence
THE PLAN
What this audit covers
Mystery service plus phone/WhatsApp enquiry testing, consultation quality, privacy and hygiene standards — with a management debrief.
SCOPE
Every checkpoint, defined upfront
- 01Mystery service
- 02Phone / WhatsApp enquiry
- 03Consultation quality
- 04Privacy & hygiene
- 05Retail upselling
- 06Rebooking
- 07Management debrief
PROCESS
How the audit runs
A defined sequence from scoping to debrief. You know who is coming, when, and what they are measuring — even in a mystery format, the framework is agreed before the visit.
Every phase maps to the AuditExpert methodology — See → Measure → Understand → Improve
Phase 01
Scoping
Full journey and standards agreed
Phase 02
Enquiry testing
Phone / WhatsApp journeys tested
Phase 03
The visit
Complete service journey
Phase 04
Debrief
Findings and actions with management
EVIDENCE
Evidence captured on the ground
- Service timings
- Enquiry notes
- Hygiene observations
What you receive
- D01360° scorecard
- D02Enquiry test results
- D03Privacy & hygiene review
- D04Management debrief
Every deliverable is evidence-linked. No claim without proof.
BOOK THIS PLAN
See your brand the way a real guest does.
Configure locations, add-ons and scheduling in the booking flow. Total calculated transparently — ₹12K–₹22K published range, 18% GST shown in your estimate.
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