RESTAURANTS & CAFÉS
EVERY TABLE IS A REVIEW WAITING TO HAPPEN.
Diners decide in the first four minutes. We audit the complete dining journey — reservation to billing — and show you exactly where the experience wins or breaks.
THE PROBLEM
The food is right. The experience isn't always.
Reviews rarely say 'the SOP for greeting was not followed'. They say 'nobody acknowledged us', 'we waited 20 minutes for the menu', 'the server didn't know the dish'. Operationally small gaps, publicly expensive.
Owners can't sit at every table, every shift, across every outlet. The experience drifts — quietly, and usually at the moments guests remember most.
THE JOURNEY WE AUDIT
Touchpoint by touchpoint.
- 01
Reservation / Walk-in
Call handling, wait acknowledgment, seating
- 02
Greeting & Seating
Welcome standards, table offer, first approach
- 03
Menu & Order
Menu knowledge, recommendations, upselling
- 04
Service Timing
Order-to-serve, check-backs, attentiveness
- 05
Food & Presentation
Presentation, temperature, accuracy
- 06
Billing & Farewell
Bill accuracy, payment ease, invitation to return
WHAT WE INSPECT
The checklist behind the report.
Every item maps to a checkpoint with an evidence expectation — nothing in the report exists without an observation behind it.
- Reservation and enquiry call handling
- Greeting, seating and first-approach timing
- Menu knowledge, recommendation and upselling quality
- Order accuracy, service speed and check-back rhythm
- Food presentation and temperature at the table
- Hygiene observations — visible areas, staff practices
- Billing accuracy and farewell standards
- Brand-standard compliance across the outlet
EVIDENCE APPROACH
Findings are observations, not opinions.
Timed service measurements at every stage
Photographic evidence where permitted
Observed staff behaviour tied to specific checkpoints
Structured scores per service stage
HOW THE AUDIT RUNS
From brief to report.
- 01
Scope the outlet
We map your service journey and standards into checkpoints
- 02
Match the auditor
An F&B-experienced auditor dines as a normal guest
- 03
The visit
A complete dining journey, observed and documented
- 04
Verification
Internal quality review of evidence and report
- 05
Debrief
Findings, scores and corrective actions with management
SCORECARD EXAMPLE
What a scored report looks like.
Section scores roll up to one executive score. Every section score is the weighted average of its checkpoints — each tied to evidence.
Reservation & Welcome
89
Seating & First Approach
92
Menu Knowledge & Upselling
84
Service Timing
87
Food Presentation
95
Billing & Farewell
90
ILLUSTRATIVE EXAMPLE — ACTUAL SCORECARDS ARE CLIENT-CONFIDENTIAL.
RECOMMENDED PLANS
Start here.
QUESTIONS
Restaurants audit FAQs.
See what your guests actually experience.
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