Mystery
Hotel Mystery Lite
Focused check of one selected guest journey
₹12K–₹18K/ audit
- Reservation / enquiry test
- Arrival & front desk
- Core service observations
AUDIT PLANS
Eighteen plans. Two formats. Zero guesswork.
Fixed-scope plans with published price ranges. Every plan ends in the same deliverable — a scored, evidence-backed report with prioritized corrective actions.
Hotels
3 plansMystery
Hotel Mystery 360
Complete overnight guest-experience audit
₹25K–₹45K/ audit + stay
- Booking journey
- Arrival / check-in
- Room & housekeeping
SOP / Revealed
Hotel SOP Audit
Revealed audit for operations and management
₹35K–₹75K/ audit
- Department SOP checks
- Front office
- Housekeeping
Restaurants
3 plansMystery
Mystery Diner
One complete dining journey
₹7K–₹12K/ outlet
- Reservation / call
- Greeting & seating
- Menu knowledge
Mystery
Restaurant 360
Customer experience + operational observations
₹15K–₹25K/ outlet
- Mystery dining
- Phone / online enquiry
- Hygiene observations
SOP / Revealed
Restaurant SOP Audit
Revealed service and standards audit
₹20K–₹40K/ outlet
- Opening readiness
- Service SOP
- Guest handling
Hospitals
3 plansMystery
Patient Journey Audit
Mystery patient-facing service check
₹12K–₹20K/ journey
- Call / appointment
- Reception
- Waiting experience
Mystery
Hospital Experience 360
Multi-touchpoint service quality program
₹25K–₹50K/ facility
- Phone journey
- Front desk
- Patient assistance
SOP / Revealed
Service SOP Audit
Revealed non-clinical service audit
₹40K–₹90K/ facility
- Patient-service SOPs
- Front desk systems
- Communication standards
Malls / Retail
3 plansMystery
Mall Mystery Visit
Visitor experience across selected touchpoints
₹12K–₹20K/ location
- Entry & security
- Parking
- Helpdesk
Mystery
Mall Experience 360
Complete visitor standards review
₹25K–₹45K/ location
- Full mystery journey
- Multiple service points
- Retail interaction samples
SOP / Revealed
Mall SOP Audit
Revealed service and facility-standard audit
₹40K–₹80K/ location
- Security service SOP
- Helpdesk
- Housekeeping
Cinemas
3 plansMystery
Mystery Movie
One complete cinema visit
₹6K–₹10K/ audit
- Booking
- Entry
- Ticketing
Mystery
Cinema 360
Deep customer-experience review
₹12K–₹20K/ location
- Online + onsite journey
- Queue timing
- Staff behavior
SOP / Revealed
Cinema SOP Audit
Revealed operational service audit
₹20K–₹40K/ location
- Opening readiness
- Ticketing SOP
- F&B SOP
Salons / Spas
3 plansMystery
Mystery Salon Visit
Single customer journey
₹6K–₹10K/ visit
- Booking
- Greeting
- Consultation
Mystery
Salon Experience 360
Deep service-quality audit
₹12K–₹22K/ location
- Mystery service
- Phone / WhatsApp enquiry
- Consultation quality
SOP / Revealed
Salon SOP Audit
Revealed standards & process audit
₹18K–₹35K/ location
- Opening readiness
- Service SOPs
- Hygiene controls
* Final quotation varies with city, duration, complexity, reimbursement, travel and locations. Taxes as applicable. Expenses (travel, stay, meals, tickets, service purchases) are reimbursed separately at actuals or under an agreed cap unless expressly stated.