Hospital Experience 360
Multi-touchpoint service quality program
Published range
₹25K–₹50K/ facility
Scope scales with facility size and departments.
Format
Mystery
Category
Hospitals & Clinics
Starting at
₹25K–₹50K
Best for
Full patient-experience picture
THE PLAN
What this audit covers
A multi-touchpoint audit of patient-facing service — phone, front desk, assistance, waiting, escalation — closing with an executive debrief.
SCOPE
Every checkpoint, defined upfront
- 01Phone journey
- 02Front desk
- 03Patient assistance
- 04Waiting & communication
- 05Facility service experience
- 06Escalation handling
- 07Executive debrief
PROCESS
How the audit runs
A defined sequence from scoping to debrief. You know who is coming, when, and what they are measuring — even in a mystery format, the framework is agreed before the visit.
Every phase maps to the AuditExpert methodology — See → Measure → Understand → Improve
Phase 01
Scoping
Touchpoints and standards mapped
Phase 02
Multi-touchpoint visits
Phone, front desk and facility journeys
Phase 03
Verification
Internal quality review
Phase 04
Executive debrief
Leadership session on findings
EVIDENCE
Evidence captured on the ground
- Touchpoint timings
- Escalation scenarios
- Photographs where permitted
What you receive
- D01Multi-touchpoint scorecard
- D02Escalation handling review
- D03Executive debrief
Every deliverable is evidence-linked. No claim without proof.
BOOK THIS PLAN
See your brand the way a real guest does.
Configure locations, add-ons and scheduling in the booking flow. Total calculated transparently — ₹25K–₹50K published range, 18% GST shown in your estimate.
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