Patient Journey Audit
Mystery patient-facing service check
Published range
₹12K–₹20K/ journey
Non-clinical service scope only.
Format
Mystery
Category
Hospitals & Clinics
Starting at
₹12K–₹20K
Best for
First look at patient experience
THE PLAN
What this audit covers
A mystery patient journey — appointment call to billing — covering reception, waiting experience, communication and wayfinding, with a service scorecard.
SCOPE
Every checkpoint, defined upfront
- 01Call / appointment
- 02Reception
- 03Waiting experience
- 04Staff communication
- 05Wayfinding
- 06Billing experience
- 07Service scorecard
PROCESS
How the audit runs
A defined sequence from scoping to debrief. You know who is coming, when, and what they are measuring — even in a mystery format, the framework is agreed before the visit.
Every phase maps to the AuditExpert methodology — See → Measure → Understand → Improve
Phase 01
Journey mapping
Patient service journey scoped
Phase 02
The visit
Realistic patient-facing journey
Phase 03
Report
Scorecard and recommendations
EVIDENCE
Evidence captured on the ground
- Timed observations
- Queue measurements
- Communication scoring
What you receive
- D01Patient-journey scorecard
- D02Service observations
- D03Priority recommendations
Every deliverable is evidence-linked. No claim without proof.
BOOK THIS PLAN
See your brand the way a real guest does.
Configure locations, add-ons and scheduling in the booking flow. Total calculated transparently — ₹12K–₹20K published range, 18% GST shown in your estimate.