Mall Mystery Visit
Visitor experience across selected touchpoints
Published range
₹12K–₹20K/ location
Touchpoint selection scoped with mall management.
Format
Mystery
Category
Malls & Retail
Starting at
₹12K–₹20K
Best for
Visitor-experience snapshot
THE PLAN
What this audit covers
A mystery visitor journey across selected touchpoints — entry, parking, helpdesk, signage, washrooms and housekeeping — scored on visitor standards.
SCOPE
Every checkpoint, defined upfront
- 01Entry & security
- 02Parking
- 03Helpdesk
- 04Signage
- 05Washrooms
- 06Housekeeping
- 07Visitor support
PROCESS
How the audit runs
A defined sequence from scoping to debrief. You know who is coming, when, and what they are measuring — even in a mystery format, the framework is agreed before the visit.
Every phase maps to the AuditExpert methodology — See → Measure → Understand → Improve
Phase 01
Touchpoint scoping
Zones and standards agreed
Phase 02
The visit
Visitor journey across touchpoints
Phase 03
Report
Scorecard and recommendations
EVIDENCE
Evidence captured on the ground
- Zone timings
- Photographs where permitted
- Assistance observations
What you receive
- D01Visitor-journey scorecard
- D02Zone observations
- D03Priority recommendations
Every deliverable is evidence-linked. No claim without proof.
BOOK THIS PLAN
See your brand the way a real guest does.
Configure locations, add-ons and scheduling in the booking flow. Total calculated transparently — ₹12K–₹20K published range, 18% GST shown in your estimate.