Mall Experience 360
Complete visitor standards review
Published range
₹25K–₹45K/ location
Scope scales with property size.
Format
Mystery
Category
Malls & Retail
Starting at
₹25K–₹45K
Best for
Complete property intelligence
THE PLAN
What this audit covers
The complete visitor journey — multiple service points, retail interaction samples, food-court observations and safety-service checks — with debrief.
SCOPE
Every checkpoint, defined upfront
- 01Full mystery journey
- 02Multiple service points
- 03Retail interaction samples
- 04Food-court observations
- 05Safety-service observations
- 06Evidence + scoring
- 07Management debrief
PROCESS
How the audit runs
A defined sequence from scoping to debrief. You know who is coming, when, and what they are measuring — even in a mystery format, the framework is agreed before the visit.
Every phase maps to the AuditExpert methodology — See → Measure → Understand → Improve
Phase 01
Scoping
Full property map agreed
Phase 02
The journey
Complete visitor journey with samples
Phase 03
Verification
Internal quality review
Phase 04
Debrief
Findings and actions with management
EVIDENCE
Evidence captured on the ground
- Multi-zone timings
- Retail interaction notes
- Photographs where permitted
What you receive
- D01Complete scorecard
- D02Retail interaction samples
- D03Safety-service observations
- D04Management debrief
Every deliverable is evidence-linked. No claim without proof.
BOOK THIS PLAN
See your brand the way a real guest does.
Configure locations, add-ons and scheduling in the booking flow. Total calculated transparently — ₹25K–₹45K published range, 18% GST shown in your estimate.