Hotel Mystery 360
Complete overnight guest-experience audit
Published range
₹25K–₹45K/ audit + stay
Stay and expenses reimbursed separately at actuals or agreed cap.
Format
Mystery
Category
Hotels & Resorts
Starting at
₹25K–₹45K
Best for
Complete experience truth
THE PLAN
What this audit covers
The full arc — booking to checkout — as an overnight guest. Every department, every touchpoint, with a detailed scorecard and management debrief.
SCOPE
Every checkpoint, defined upfront
- 01Booking journey
- 02Arrival / check-in
- 03Room & housekeeping
- 04F&B experience
- 05Service recovery test
- 06Upselling & staff behavior
- 07Checkout
- 08Detailed scorecard + debrief
PROCESS
How the audit runs
A defined sequence from scoping to debrief. You know who is coming, when, and what they are measuring — even in a mystery format, the framework is agreed before the visit.
Every phase maps to the AuditExpert methodology — See → Measure → Understand → Improve
Phase 01
Scoping
Full guest journey mapped to checkpoints
Phase 02
Auditor assignment
Senior hospitality auditor matched
Phase 03
The stay
Overnight journey, every touchpoint documented
Phase 04
Verification
Internal quality review
Phase 05
Debrief
Findings and actions with your team
EVIDENCE
Evidence captured on the ground
- Full-journey timings
- Photographs where permitted
- Recovery-test documentation
- Department-level scoring
What you receive
- D01Detailed multi-section scorecard
- D02Evidence pack — timings and photographs where permitted
- D03Service recovery test results
- D04Management debrief
Every deliverable is evidence-linked. No claim without proof.
BOOK THIS PLAN
See your brand the way a real guest does.
Configure locations, add-ons and scheduling in the booking flow. Total calculated transparently — ₹25K–₹45K published range, 18% GST shown in your estimate.